Refund and Returns Policy

At Blue Silk, we strive to provide high-quality clothing and a seamless shopping experience. If you are not satisfied with your purchase, we offer a hassle-free return and refund policy subject to the following terms and conditions.

1. Return Policy

  • You can initiate a return within 7 days of receiving your order.

  • The product must be unused, unwashed, and in its original packaging with all tags attached.

  • Items purchased on sale or clearance are not eligible for return.

  • Returns will only be accepted if the product is defective, damaged, or if you received the wrong item.

  • To initiate a return, please contact our customer support team at info@bluesilk.in with your order details and reason for return.

  • After approval, you will be required to ship the product back to us at your own cost unless the return is due to our error.

2. Refund Policy

  • Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.

  • If approved, the refund will be processed within 7-10 business days to your original payment method.

  • Shipping charges are non-refundable, except in cases where the return is due to our mistake.

  • If your refund is delayed, please check with your bank or payment provider before reaching out to us.

3. Exchange Policy

  • We offer exchanges for defective or damaged products.

  • To request an exchange, contact us at info@bluesilk.in within 7 days of receiving your order.

  • If the requested replacement is not available, you may opt for a refund or store credit.

4. Cancellation Policy

  • Orders can be canceled within 24 hours of placement for a full refund.

  • Once an order is shipped, cancellations are not allowed.

5. Contact Us

For any return or refund-related inquiries, feel free to contact us:

Blue Silk
GSTIN: 07ABDFB2867J1ZA
Phone: +91 9990 904386
Email: info@bluesilk.in
Address: R-78, Basement Gali No. 2, Ramesh Park, Laxmi Nagar, Delhi-110092

We value your trust and strive to make your shopping experience enjoyable. Thank you for choosing Blue Silk!